1. Do you have a return policy? Can I return my product after it has reached me?
Yes, Efurnish Business Partners / Sellers have a simple return policy under which you can return a product received by you in a damaged
or defective condition from the Business Partner / Seller.
There is a 48 hours return policy, which means that you can request a return of the product within 48 hours of receiving the product.
Plus, the product to be returned must reach our Business Partner's / Sellers' address within a maximum of 10 working days from the date
of delivery to you.
Efurnish Business Partner / Seller retain the right to examine whether the returned product is defective and/or damaged. In case the
returned product is not defective or damaged, the customer will be informed about the same and the product as received will be returned
to the shipping address of the customer.
In case the returned product is eligible for a replacement, Efurnish Business Partner / Seller will send the replacement to the same
shipping address of the customer, subject to the availability of the stock of the product.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Any damage/defect which is not covered under the manufacturer's warranty.
3. How do I return the product? Whom should I contact in such a scenario?
It's very simple; within 48 hours of receiving a product, you can request a return via e-mail at care@Efurnish.in or over phone at our
customer care number +(91) 7799704567 (10.00 a.m. to 6.00 p.m. / 6 days a week).
Please note that a replacement is subject to availability of stock with our Business Partner / Seller. In case a replacement cannot be made,
we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?
Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's
packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
• Replacement of the product with a similar product (only if stocks are available with our
Business Partner / Seller);
• No refunds can be allowed for returns
7. Is there a time frame within which I have to notify Efurnish to return the purchased product for a
If you wish to return or exchange a product, you must intimate HomeShop18 within 48 hours of receiving the product. As per our returns
policy, the category-wise conditions for return/refund are as follows:
However, if any manufacturing defect or damage is reported to us after 48 hours of the product
being received by you, we would need a DOA (dead on arrival) certificate/replacement
certificate from the respective Brand's authorized service centre to initiate the replacement or
refund process. Without the DOA certificate/replacement certificate we will not be able to
process the replacement or refund.
8. Do I need to send the product or can it be collected from my address?
Efurnish has a smooth pick-up facility in most cases and in most cities. However, there can be a few exceptions to this depending upon
the shipping address and the nature of the product. To know whether pickup is available from your shipping address or not, you can call
our customer care number at +(91) 7799704567 (10.00 a.m. to 6.00 p.m. / 6 days a week) or write to us at care@Efurnish.in
In case we are unable to collect the returnable product from your address, you will be required to courier the product so that the same
reaches our Business Partner / Seller within a maximum of 10 working days from the date of delivery of the same to you.
Please ensure that the product that is being returned is in original and unused condition, complete with the original price tags, labels,
original packing and invoice. Replacements are subject to availability of stock with our Business Partner / Seller. In case a replacement is
not available, we will initiate a full refund.
9. Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups by us are done free of cost.
10. Will you refund the courier charges if I send the product back to you at my cost?
Yes, absolutely! You do not have to worry about the courier charges at all. In case, you return the product via courier, we advise you to
use a reputed courier company which allows online consignment tracking. We would also mandate that you always take the proof of
delivery (POD) from the courier company for the product delivered to our Business Partner / Seller as we could require this from you
before processing the refund or replacement of the product.
We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750,
whichever is lower. The refund of courier freight charges, if applicable, will be paid by a HomeShop18 Gift Coupon/Voucher of the
equivalent value. The courier charges will be reimbursed only after receipt of the product by our Business Partner / Seller.